ATTENTION:
Gas Emergency Update:
Emergency Event Level: 1
An Emergency Event Level 1 indicates more than 2,200 customers could be impacted.
Eversource Working Through the Night to Restore Gas Service OVERVIEW AND SYSTEM STATUS
Eversource has identified a total of 2,534 customers in Derby and Ansonia who lost gas service due to the low-pressure issue.
The gas system has been isolated and been made safe and crews are currently conducting individual service shut offs.
In addition to the Mobile Command Center, four additional operation trailers are now onsite.
Eversource personnel who are going door-to-door to shut off gas service have been through medical screening for COVID-19 and have received clearance.
Gas service to the majority of customers will be restored by 11:59 p.m. on Wednesday, Nov. 4.
PLANNING AND RESPONSE READINESS
Eversource currently has 139 gas technicians with supervisors working on the low-pressure issue.
To expedite the restoration, four zones have been outlined within the restoration plan.
Additional Eversource gas technicians from Massachusetts have been deployed to support the restoration.
EVENT COMMUNICATION
Calls are being made alerting customers of technicians going door-to-door to shut off gas service.
A second call will be made to let impacted customers know their service will not be restored this evening. Customers without heat will be instructed to reserve their own hotel room and Eversource will reimburse the amount with a credit to their bill. Customers should save their receipt and call Eversource’s call center at 1-877-944-5325 to speak with a representative who will help them with this process.
Additional call center staff will be in place overnight to answer customer questions.
Community Liaisons are responding to town inquiries regarding polling locations and working with local community resources.
A media briefing will be held at 8 p.m. at the Eversource Emergency Command Center in Derby.
Updates are being provided to PURA’s Gas Pipeline Safety Unit and Gov. Lamont’s office. PURA is onsite with Eversource leadership.
Eversource continues to post outbound customer message via social and will alert customers with no gas service that Eversource will reimburse them for hotel accommodations and to call Eversource at 1-877-944-5325.
A big thank you to Derby Town Clerk Marc Garofalo for sharing this information while handling the Derby election results.
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